Two-year higher education qualificationSales & Customer RelationsOn campus

BTS Negotiation and Digitalisation of Customer Relations

Master prospecting, negotiation and customer relations in an omnichannel, digital environment.

The program

Overview

A practical programme that teaches students how to develop a customer portfolio, negotiate solutions and manage customer relations across every channel.

Skills

Program objectives

✓Prospect and develop a portfolio
✓Negotiate and sell
✓Digitalise customer relations
✓Manage a partner network

Course content

Curriculum

01Customer relations and sales negotiation

02Remote customer relations and digitalisation

03Customer relations and network management

04Economic, legal and managerial culture

05Foreign language

Detailed content, teaching hours and assessment methods can be managed in the administration area and must be validated before publication.

Join the program

Admissions

1
Application review
2
Motivation interview
3
Validation of the career plan

Submit my application

After the program

Career opportunities

Sales representativeAccount executiveCustomer adviserBusiness developerSales network coordinator